Return Merchandise Authorization (RMA)

Terms and Conditions:

To ensure a smooth return or repair process, please follow the steps and terms outlined below for all product returns.

1. Contact Technical Support for Authorization:

Before returning any item, you must contact our Technical Support Department to request a Return Merchandise Authorization (RMA) number. Please have your Item Number and Invoice Number available when reaching out.
Technical Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (Eastern Standard Time).
Email: support@homevisiontech.com

2. RMA Number Requirement:

All returns require an RMA number before the product will be accepted. Once your RMA request is approved, a Technical Support Representative will provide you with an RMA form via fax or email. The form must be completed in its entirety to ensure prompt processing.

3. Shipping Instructions:

RMA shipments must have the RMA number clearly visible on the outside of the package and must include:

• A packing list
• A copy of the original invoice(s)

Failure to include these documents will result in the package being refused and returned to the sender. Shipping charges are non-refundable.

4. Return Policy:

Our standard policy for returnable products is repair or replacement only. We do not offer credits or refunds for returned products.

5. Auction Sales:

All auction sales are final. As indicated in our advertisements and on our website, we offer product replacements for defective items based on specific time periods depending on the product. However, replacement is not offered for customer change-of-mind returns.

6. Warranty Information:

• Standard Warranty: Homevision products are covered under a 12-month warranty from the original shipping date, unless otherwise specified.
• Meter Equipment Warranty: Meter equipment has a 6-month warranty.
• Out-of-Warranty Repairs: For products out of warranty, the customer must provide a payment method (P.O. or Credit Card) for repair costs. You will be provided with an estimated repair cost when your RMA is issued. We will notify you if any repair exceeds $75.00 CAD. Labor for repairs not covered under warranty is billed at a rate of $65 per hour.

7. Customer Responsibility:

• Out-of-Warranty Costs: Customers are responsible for all out-of-warranty repair costs, including shipping, taxes, and any customs charges.
• Non-Defective Returns: If products are returned under warranty and are found not to be defective, a $50 non-defective fee will be charged.
• Data Backup: Homevision is not responsible for any lost data. We strongly recommend that you back up any important files before returning your product for repair or replacement.

8. Damage Due to Misuse:

Products that show damage caused by misuse, wear-and-tear, or accidental damage will be returned as-is and will not be eligible for repair or replacement under warranty.

9. Warranty Exclusions:

The Homevision warranty covers only manufacturing defects and does not extend to:

• Physical damage
• Software configuration issues
• Compatibility problems

Defective products returned under warranty may be repaired or replaced with the same or a similar product.

********** ALL SERVICE IS SUBJECT TO A MINIMUM 48 HOURS TURNAROUND AND MAXIMUM UP TO 8 WEEKS. **********