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Parts & Service Info

Introduction

At TygerClaw, we are committed to ensuring the durability, repairability, and long-term support of our products. This page provides important information about the availability of replacement parts, repair services, and repair/maintenance instructions for TygerClaw products, in compliance with Quebec Bill 29 (Act to protect consumers from planned obsolescence and to promote the durability, repairability and maintenance of goods).

Our Commitment to Customers

  • Durability: TygerClaw designs and develops products built to last and backed by our extended support programs.
  • Repairability: We make reasonable efforts to ensure spare parts and repair services are available for the expected life cycle of our products.
  • Transparency: We clearly disclose when parts or services are fully available, partially available, or not available, so you can make informed decisions.

Availability of Parts & Services

Product Category

Replacement Parts Availability

Repair Information Availability

Office Chairs

✅ Available (gas lift, wheels, armrests, hardware)

✅ Installation guides

TV Mounts & Brackets

✅ Available (screw pack, hardware)

✅ Installation/maintenance guides

Standing Desks & Tables

✅ Available (motors, controllers, legs, hardware)

✅ Installation guides

Monitor Stands & Accessories

✅ Available (bolts, arms, clamps)

✅ Installation guides

Cabinets & Furniture Accessories

⚠️ Limited (hinges, screws, handles)

✅ Installation guides

(✅ = Fully available | ⚠️ = Limited availability | ❌ = Not applicable)

How to Order Replacement Parts

  1. Contact TygerClaw Customer Support at support@tygerclaw.com or call +1 905 480 3688.
  2. Provide your product model number and a description of the part you need.
  3. Our team will confirm availability, cost, and estimated delivery.

How to Access Repair Services

  • Authorized repair services are available for select product categories (chairs, desks, electronic components).
  • Service requests can be arranged through our customer support team.
  • Warranty status will be verified before repair costs are confirmed.

Repair & Maintenance Information

  • Installation and maintenance guides are included in the package and can also be downloaded from our official website
  • For common repairs (e.g., chair gas lift replacement, motor replacement for desks), step-by-step instructions and videos may be requested from our support team.

Quebec Bill 29 Compliance

This page fulfills our obligations under Quebec’s Bill 29, requiring manufacturers and merchants to disclose:

  • The availability of replacement parts
  • The availability of information necessary to repair and maintain goods

Contact Us

TygerClaw Customer Support

  • Email: support@tygerclaw.com
  • Phone: +1 905 480 3688
  • Hours: 9 am – 5 pm, Mon–Fri
  • Address (Canada): 50 Telson Rd. Markham, L3R 1E5, Canada
  • Address (USA): 6405 Inducon Drive West Sanborn NY 14132 USA
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